Mr Ebanoidze has been a member of Reformatics’ team of consultants since 2015. Before joining the firm, he worked as a top-level manager at various Georgian government agencies (2006-2012).
As the Chairman of Georgia’s Revenue Service in 2011-2012, Mr Ebanoidze co-ordinated and guided institutional reform and transformed the organizational structure of Georgia’s tax and customs agencies to make their work more flexible. He also initiated new approaches to relationships with businesses and developed a number of procedures to ease contacts between tax and customs authorities and citizens, making the agencies more customer-friendly and customer-oriented. When Chairman of Georgia’s Public Registry, Mr Ebanoidze initiated fundamental institutional, legal, administrative and technological reforms, introducing e-governance technologies for property and business registration and ensuring simple and easily-accessible services for customers.
One of the results of these ground-breaking reforms was the launching of a Georgian model of public service delivery—the Public Service Hall—which enables customers to receive free, fair and impartial, transparent and less bureaucratic public services in a single, more comfortable and more customer-oriented space. Thanks to these reforms, Georgia also scored very highly in the World Bank’s ‘Doing Business’ reports: in 2013, the country notably ranked #1 in terms of the ease of registering property and #7 for that of starting a business.
Mr Ebanoidze actively supported and contributed to the establishment of the ‘one-window service’ principle in various government agencies, including the Public Registry and the National Bureau of Enforcement. He also guided the drafting and implementation of strategic development plans based upon co-ordinated assessment activities, which involved analysing legal frameworks, organizational structures and procedures, the work and functions of individual structural units, material resources, technology and personnel qualifications.